Premium return management,
made transparent.
Look up your order to check eligibility, view your live return window, and access exchange, warranty and seller support — all in one intelligent place.
Return Policy
- Returns are available only for selected products within 4 days of successful delivery.
- Clearance, hygiene-sensitive, customized, and protected seller items may not qualify.
- Damaged or defective items are eligible for replacement or full refund within the window.
- Refunds are processed back to your original payment method within 5–7 business days.
98%
Resolution Rate
3–5 Days
Refund Speed
24/7
Support
100%
Secure Processing
A 5-step return process
Transparent at every stage — you always know what happens next.
Request Return
Pick the item and reason in seconds.
Approval
Most requests approved within 24h.
Pickup / Ship Back
Free pickup or prepaid label.
Inspection
Quick quality check on arrival.
Refund Completed
Money back to your source.
Refund status tracker
Follow your refund through every stage — no guessing, no waiting in the dark.
Demo timeline
Return Received
Item scanned at our hub
Quality Inspection
Verifying condition
Refund Initiated
Processing to your method
Refund Completed
Funds released
Return window by category
Different products, different rules — here's exactly how long you have.
Fashion & Apparel
7 days
Tags attached, unworn
Home & Living
5 days
Original packaging
Electronics
Warranty
Repair / replace
Watches & Accessories
5 days
Unused, boxed
Beauty & Hygiene
Non-returnable
Sealed items only
General Goods
4 days
From delivery date
Why are you returning?
Tell us the reason — it helps us improve and speeds up your approval.
You're fully protected
Every order is backed by buyer protection, easy exchanges and warranty support.
Buyer Protection
- Full refund if item never arrives
- Covered against damage in transit
- Money-back on not-as-described items
- Disputes resolved within 48 hours
Exchange Policy
- Free like-for-like size/color swaps
- No restocking fees on exchanges
- Priority dispatch on replacements
- One easy exchange per eligible item
Warranty Information
- Manufacturer warranty on electronics
- Repair, replace or service options
- Genuine parts guaranteed
- Extended coverage on select brands
Frequently asked questions
Everything you need to know about returns, refunds and protection.
Once your return passes inspection, refunds are initiated immediately and reach your original payment method within 3–5 business days.